Our standard

Check-in, payment & house rules

No reception, no keys and no queue at the door: you arrive, enter the code and the apartment is yours. Below is exactly how it works — check-in, payment, deposit, cancellation and the rules that keep the building quiet for everyone.

Roomly attic apartment with a double bed and warm wood ceiling — Every stay starts with a code, not a queue at the door.

Self check-in, any hour

We do not meet guests at the door. Every apartment has a smart lock: once the balance and the deposit are paid on the day of check-in, you receive your personal door code and step-by-step instructions by email and WhatsApp. The code is valid only for your dates and is changed after every stay.

Check-in from 15:00, check-out until 11:00

Door code and arrival instructions 24 h before check-in

No keys, no meeting, no waiting — arriving at 2 a.m. is fine

Early check-in or late check-out on request, subject to the next booking

Support on WhatsApp and email, 9:00–21:00 every day

Living room with a glass partition and marble wall — The apartment is ready before you land: linen, towels, Wi-Fi and a code that works at any hour.

Payment: 20% now, the rest on arrival day

We take card payments through a secure payment link from our payment provider — or by direct BLIK transfer (ask the operator for the number). We never ask for card details in chat and never store them. A 20% prepayment confirms the booking; the balance and the deposit are paid on the day of check-in, before you enter the apartment.

20% prepayment by card within 24 hours — the dates are held for you until then

Balance and deposit by card on the day of check-in — before you enter the apartment (link by email that morning)

Visa and Mastercard; Apple Pay and Google Pay

The price includes linen, towels, final cleaning, Wi-Fi and the city tax

Invoice (faktura VAT) on request — send us the details with your booking

No cash on arrival: the door code is issued only after payment

Dining table under a wooden ceiling with an electric fireplace

White kitchen with an island and a soft beige living room

Deposit: 20% of the booking, refundable

The deposit is not a fee: it is 20% of the booking total (minimum 150 PLN, maximum 400 PLN), blocked with the payment provider on the day of check-in and returned in full within 3 working days after check-out, unless something is damaged, missing, or the apartment needs extra cleaning.

20% of the total, min 150 PLN, max 400 PLN — per apartment, not per guest

Returned within 3 working days after check-out

Deductions: damage, missing items, smoking indoors, extra cleaning

Report a problem immediately — small accidents are fixed free of charge

If something is wrong

If within the first 2 hours after check-in something is wrong with the apartment and you do not want to stay, tell us immediately — on WhatsApp or by phone. We refund the full amount, including the deposit, once the apartment has been checked by our team after your departure.

Report it within 2 hours of check-in — not after the stay

Full refund: the stay and the deposit

The refund is issued after our team inspects the apartment following check-out

We will help you find another apartment for the same dates

Cancellation and changes

More than 4 days before check-in — full refund of the prepayment

4 to 2 days before check-in — the prepayment is kept

Less than 48 hours or no-show — the prepayment is kept and the dates are released

One free date change up to 4 days before arrival, subject to availability

If we ever have to cancel, you get a full refund and help finding another apartment

House rules

No smoking indoors, including e-cigarettes — 500 PLN penalty

No parties or events; quiet hours 22:00–6:00

Only the guests named in the booking — extra guests need our approval

Passport or ID for every guest before arrival — a legal requirement in Poland

Pets on request; an extra cleaning fee applies

Short-term accommodation only: no business activity, no subletting

Do not move furniture between rooms; report any damage immediately

Photos and videos for commercial use only with our written permission

Bedroom with a four-poster bed and herringbone floor — Quiet hours from 22:00 — the building is a home for the neighbours too.

Who we are

Roomly is a small Kraków operator running twelve apartments of its own — in the Old Town, Kazimierz, Kleparz, Krowodrza, Zabłocie and Prądnik Biały. One team answers before and during your stay; there is no call centre in between.

Roomly Apartments, Kraków, Poland

Email: hello@roomly.icu

Office: Podium Park, al. Jana Pawła II 43a, 31-864 Kraków — visits by appointment

WhatsApp: every day, 9:00–21:00

Bright living and dining room with a wall of windows — Twelve apartments, one team — no call centre in between.